MALL INFORMATION
INFORMATION DESK
Our Information Desk is located near the Queen Street entrance and is open during normal mall trading hours. Our friendly team can provide you with a wide range of helpful information about the Mall. We offer services including gift voucher sales, free gift wrapping, access to wheelchairs and strollers, and ticket sales for community events.
Other services include binding, scanning, photocopying and printing documents.
Phone enquiries are welcome on (03) 544 6259 or email info@richmondmall.co.nz
RICHMOND MALL GIFT CARDS
Richmond Mall Gift Cards are available to purchase from the Information Desk near the Queen Street entrance. The gift cards can be redeemed at any of the 70+ stores in the mall. You can choose an amount between $20 and $1000 to load onto each card.
Richmond Mall gift cards are very popular gifts for birthdays, Christmas and other celebrations. They are also great as a thank you gift, prizes for sports teams and as gratefully received donations to charitable organisations.
Check your balance here: https://portal.ecardsolutions....
FREE GIFT WRAPPING SERVICE
To make your shopping experience more convenient we offer free gift wrapping for gifts purchased at Richmond Mall. So, if you're running short of time to wrap a present make sure you see the friendly team at the Information Desk near the Queen Street entrance.
PARENTS’ ROOM
The Richmond Mall Parents’ Room is a family-friendly space designed as a convenient spot for parents with young children. It is located down the corridor near APT Collections.
The room is equipped with private and comfortable feeding areas, baby change tables, microwave, toddlers fenced off play area, TV - Disney Channel, toddler toilets and drinking water.
We work hard to ensure the parents room is kept clean and tidy for our customers with young ones. Thank you to our dedicated cleaning team for the great job they do in making this happen.
MOBILITY SERVICES
Wheelchairs and strollers are available at the Richmond Mall Information Desk near the Queen Street entrance.
PARKING
Richmond Mall has over 700 customer carparks, free for two hours. From November 2025 to the end of 2026, when the Richmond Mall Reimagined project will be completed, there are three entrances to the mall from the main carpark on the southern side of the mall.
For our customer's convenience Richmond Mall also has disabled parking and stork parking at the key entrance points into the mall.
Parking Breach Notice
The carpark is monitored to ensure there is always parking available for customers at Richmond Mall. The Parking Enforcement Services ensure customers are not denied a parking space by people using it for other purposes. For this reason, during the current construction project there is a time limit of 2 hours free parking. Please note, car parks are for the use of Richmond Mall customers only, so please don’t be offended if you are asked to verify that you have been shopping at the Mall.
TOILETS
There are two bathroom facilities in the mall; one near APT Collections, which includes the Parent's Room, and the other Acquisitions.
We work hard to ensure our toilets are kept clean and tidy for our customers and thank our dedicated cleaning team for maintaining a high standard of cleanliness.